vaji99 Privacy Policy: How We Handle Your Information
vaji99 is straightforward about what data we collect from your account, how we use it and what choices you have over it. This policy covers every interaction on vaji99 — from account registration through wallet transactions using Nagad, Rocket or Bank Transfer — and applies based on your local law and eligible region.
Account data handled directly by vaji99
Wallet activity: Nagad, Rocket, Bank Transfer
You can review and correct your records
Contact our support team with any privacy question
POLICY SCOPE DETAIL
What This Privacy Policy Actually Covers
This policy sets out how we collect, store and use personal data when you interact with vaji99. Data collection begins when you open an account and continues through any activity you carry out — browsing game categories, submitting wallet details for Nagad or Rocket transfers, initiating a Bank Transfer, or reaching out to our support team. We collect the information that is strictly necessary to operate your account and process your transactions. That includes your registration details, device and browser identifiers, transaction records linked to your chosen payment method, and any correspondence you send to support. We do not sell your personal data to third parties. Data shared with payment processors — such as those handling Nagad, Rocket or Bank Transfer flows — is limited to what those processors need to complete your transaction. We may share data with service providers who operate under confidentiality obligations on our behalf. Where local law in Bangladesh requires specific consent or disclosure obligations, we follow those requirements. Access to and use of this platform depends on your local law and whether your region is eligible. If you have questions about how a specific data type is handled, our support team is the right contact.
Nagad wallet data used only to process your transactions
Rocket transfer records retained per our data schedule
Bank Transfer details held under account security controls
Third-party processors bound by confidentiality obligations
INSIDE VS OUTSIDE
Where This Policy Applies and Where It Does Not
This policy covers all data processed through vaji99. It does not extend to third-party websites, payment gateways or services you access independently. Understanding the boundary helps you know which privacy controls apply to you directly and which sit with a separate provider.
Account Access
All data collected during account creation, login and session activity on vaji99 falls within this policy. That includes your registered contact details, device identifiers and any account-level preferences you have set.
Wallet Transactions
Transaction records for Nagad, Rocket and Bank Transfer deposits and withdrawals are covered here. The payment processor handling the transfer has its own privacy terms, which apply once the transaction leaves our platform.
Site Content and Browsing
Page visits, game category browsing and session logs recorded on vaji99 are within scope. Analytics data collected to improve the site experience is anonymised wherever practicable before we review it.
Third-Party Services
Links to external services, payment provider portals or any site outside vaji99 are outside this policy's scope. Those services operate under their own privacy terms, and we are not responsible for how they handle your data.
YOUR ACCOUNT CHOICES
Practical Steps to Exercise Your Privacy Rights
You have concrete actions available under this policy, and none of them require legal expertise to use. If you want to see what data we hold against your account, you can submit a data access request through our support channel and we will provide a summary of your records. If any detail — your registered name, contact information or linked wallet identifier for Nagad or Rocket — is incorrect, you can ask us to correct it and we will act on that request. Where you believe data is being held beyond what is necessary for your account, you can ask us to review retention. Every request is handled by a real member of our support team, not an automated filter. We aim to respond to data questions clearly; for complex requests, we may need additional verification to confirm your identity before releasing information. The scope of these rights depends on local law in Bangladesh and the eligible region you are accessing the platform from.
Review Your Records
Submit a data access request via support to receive a summary of the personal information held on your account, including transaction history and registered contact details.
Correct Account Details
If your name, contact number or linked wallet details are wrong, contact support with the correct information and we will update your account record after verifying your identity.
Raise a Data Question
Any question about how a specific data type is stored or shared can be sent to our support team. We will give you a clear, direct answer rather than a generic policy reference.
Request Data Review
If you believe we are retaining data longer than necessary for your account, you can formally ask us to review it. We will confirm what we hold and the reason it is kept.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
Privacy questions and data requests go directly to our support team. Use the channel that suits you — live chat on the site, or the account support form in your signed-in dashboard. We do not publish a separate privacy-only email address; all data-related requests are handled through the same support routes that are visibly published on vaji99. Response times and availability are shown in the support area of your account.
Live Chat Support
Open the live chat window on vaji99 to raise a privacy question or submit a data request directly. The support team handles account and data enquiries through this channel.
Account Support Form
Log in and navigate to the support section of your account dashboard to submit a written data request. This route is suitable for access requests, correction requests and retention queries.
In-Account Help Centre
The help centre within your signed-in account area lists current support routes and response details. Check there for the most up-to-date contact paths before submitting a data query.
DATA HANDLING STANDARDS
How vaji99 Protects and Manages Your Data
We apply access controls to your account data so that only authorised processes can read or modify it. Cookie and tracking data collected during your session is used to keep your account functional and to understand how the site is navigated — not to build advertising profiles for third parties. Your Nagad, Rocket or Bank Transfer transaction records are held under account-level security and are accessible to you through your signed-in history view. Retention periods follow what is necessary for account operation and any applicable legal obligation; data we no longer need is removed on schedule. If your circumstances change — for example, you close your account — we process outstanding data according to our retention schedule rather than deleting it immediately, because some records must be kept for a defined period under financial and operational obligations.
Account Access Controls
Your account data is accessible only through authenticated login. We apply session controls and verification checks to prevent unauthorised access to your registered details and transaction records.
Cookie and Session Data
Cookies on vaji99 are used to keep your session active and to understand navigation patterns at an aggregate level. We do not use session data to build third-party advertising profiles.
Transaction Record Retention
Nagad, Rocket and Bank Transfer transaction records are stored for the period required to support your account and meet applicable obligations. You can view your own transaction history from inside your account.
Requesting Changes or Deletion
To request a change to held data or ask about deletion, contact support through the published routes in your account dashboard. We confirm the outcome of each request in writing via the same channel.
PRIVACY QUESTIONS ANSWERED
Privacy Policy Questions We Hear Most
These are the privacy questions we receive most often from people who hold an account on vaji99. If your question is not covered here, send it to our support team through the channels listed in your account.
What personal data does vaji99 collect when I open an account?
We collect the details you enter during registration — name, contact information and any wallet identifier you link such as Nagad or Rocket — plus device and browser data generated during your session. We collect only what is needed to operate your account.
Does vaji99 share my data with third parties?
We share data only with processors who handle a specific function on our behalf, such as payment processors for Nagad, Rocket or Bank Transfer flows. Those processors are bound by confidentiality obligations. We do not sell your personal data.
How can I see what data vaji99 holds on my account?
Submit a data access request through live chat or the support form in your signed-in dashboard. After we verify your identity, we will provide a summary of the personal information held against your account, including transaction records.
Can I correct incorrect details on my account?
Yes. Contact support with the correct information and we will update your account record once we have confirmed your identity. This covers registered contact details, your name and any linked wallet identifier such as a Rocket or Nagad number.
How long does vaji99 keep my data after I close my account?
Some records must be retained for a defined period after account closure to meet financial and operational obligations. Once that period ends, data is removed from our systems. You can ask our support team for details relevant to your account.
Does this privacy policy apply if I access the site from Bangladesh?
This policy applies to all activity on vaji99. Whether access is available to you depends on your local law and eligible region. If you are unsure about eligibility in your area, check the terms published on the site or ask our support team.
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