vaji99 operates under a defined set of legal terms that govern how your account, transactions and access to our platform work — availability depends on your local law and eligible regions in Bangladesh. Read through each section to understand your rights, our obligations and the steps available to you if anything needs to change.
Jurisdiction-Dependent Access
Account Policy Applies on Registration
Nagad, Rocket, Bank Transfer Covered
Third-Party Services Noted Separately
POLICY POSTURE
How Our Legal Framework Works
Our terms apply from the moment you create an account on vaji99. By registering, you confirm that you have read these terms and that access to our platform is permitted under the laws of your jurisdiction. Bangladesh law governs how we handle account data, wallet transactions and dispute resolution — we do not override local legal requirements, and where local law restricts access, those restrictions take precedence over anything stated here. Payment activity through Nagad, Rocket and Bank Transfer is subject to both our platform terms and the individual policies of those payment providers. We process transactions according to the limits and verification steps shown in your account wallet section; we do not set those limits independently of what the payment rail permits. We update these terms when our services change or when regulatory requirements shift. When a material change occurs, we publish a notice in the account area before the change takes effect. Continuing to use the platform after that date means you accept the revised terms. If you disagree with a change, the correct step is to close your account before the effective date and contact support to confirm the closure. All prior transaction records remain accessible in your account history regardless of account status.
Nagad
Rocket
Bank Transfer
Account Wallet
WHAT THIS COVERS
Scope of These Terms
Understanding exactly what falls inside and outside this policy helps you know where to direct questions and what protections apply to each part of your activity on vaji99.
Account Access
These terms govern how you open, maintain and close your vaji99 account, including identity verification steps shown during registration and the conditions under which access may be suspended or restored.
Wallet Transactions
Deposits and withdrawals made through Nagad, Rocket or Bank Transfer fall within this policy. Transaction records, dispute windows and correction requests are all handled under the terms described here.
Site Content
Game content supplied by studios in our lobby — including titles available from Pragmatic Play, Habanero and Microgaming — is covered by these terms for access and fair-use purposes, not for the studios' own licensing arrangements.
Third-Party Services
External payment providers, network operators and any linked services operate under their own terms. vaji99 is not liable for the policies of those third parties; check each provider's published terms separately.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
You have several practical options available at any point while your account is active. To review your transaction history, open the account wallet section — every deposit and withdrawal processed through Nagad, Rocket or Bank Transfer is listed there with a timestamp and reference number. If a personal detail on your account is incorrect, the account settings page shows the fields you can update directly; for fields that require identity re-verification, the page will prompt you through the steps needed. If you have a question about how a specific term applies to your account, you can raise it through live chat or email support — both routes are listed in the support section below. For a formal request to correct, export or delete account data, submit the request in writing via the email route so there is a record of the exchange. We aim to acknowledge written requests within a reasonable period and will confirm the outcome once the review is complete.
Review Records
Open the wallet section of your account to see a full timestamped log of every transaction, including Nagad, Rocket and Bank Transfer activity.
Correct Account Details
Update standard fields directly in account settings. Fields requiring re-verification will display the required steps inline — follow those prompts to complete the change.
Raise a Policy Question
Use live chat for quick clarifications or email support for questions that need a written response. Both routes are published in the support section of this page.
Request Data Changes
Send a written request via email to create a record. We will confirm receipt and provide an outcome once the review of your request is finished.
POLICY CONTACT PATHS
How to Reach Us About These Terms
If any part of this policy raises a question or you need to take a formal action on your account, use one of the contact routes below. We do not publish response time commitments here — check the contact page for any currently stated availability.
Live Chat
Open the chat widget from any page on vaji99 to ask a policy question or get help navigating your account options in real time.
Email Support
Send written policy requests, data correction submissions or formal account queries to the support email address listed on our contact page.
Account Help Centre
The help section inside your signed-in account area covers common policy questions, wallet steps and account management actions without needing to contact support directly.
DATA AND ACCOUNT SECURITY
How We Handle Your Information
We collect only the account and transaction data needed to operate your wallet and verify your identity as required. Data is not shared with third parties beyond what is necessary to process payments through Nagad, Rocket or Bank Transfer and to meet any legal obligations that apply in your jurisdiction.
Cookie Use
We use functional and analytics cookies to keep your session active and to understand how the platform is used. You can review cookie settings through your browser; blocking functional cookies may affect account login and wallet features.
Account Security
Your account is protected by the login credentials you set at registration. If you suspect unauthorised access, change your password immediately through account settings and contact support via live chat or email.
Data Retention
We retain account and transaction records for as long as your account is active and for the period required by applicable law after closure. You may request a copy or deletion of your data by contacting support in writing.
Policy Change Requests
To request a correction to stored personal data or to ask how a specific data point is used, submit a written request through the email support route. We will confirm the action taken once the review is complete.
POLICY QUESTIONS ANSWERED
Common Questions About These Terms
These questions cover what our users most often ask about account rights, data handling and how to act on this policy.
Does this policy apply to me if I am in Bangladesh?
Access to vaji99 depends on whether use of the platform is permitted under your local law and eligible region. If access is lawful where you are, these terms apply to your account from the point of registration. Check your local regulations if you are unsure.
How do I see a record of my Nagad or Rocket transactions?
Open the wallet section of your signed-in account. Every deposit and withdrawal processed through Nagad, Rocket or Bank Transfer appears there with a reference number and timestamp. No separate request is needed to view this history.
Can I correct personal details on my account?
Standard fields such as contact information can be updated directly in account settings. Fields tied to identity verification will show the required steps inline. Follow those prompts to complete the correction, or contact support if the field is not editable.
What happens to my data if I close my account?
Transaction and account records are retained for the period required by applicable law after closure. You can request a copy or deletion of your personal data by submitting a written request to email support before or after closing the account.
How will I know if these terms change?
When a material change is made, we publish a notice in the account area before the new terms take effect. Continuing to use the platform after that date constitutes acceptance. If you do not agree, close your account before the effective date.
Who do I contact for a formal data request?
Send your request in writing to the email support address listed on our contact page. Written requests create a record of the exchange. We will acknowledge receipt and confirm the outcome once the review of your request is complete.
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